Dashboard

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• What is the dashboard and how do you customize it ?

  The dashboard is the page that appears when you log into your account. When you're on another page of Shyfter Web, you can easily return to the dashboard by clicking on the Shyfter logo at the top left of your screen. How does it work? On your dashboard, you'll find a summary of several pieces of information that are useful for managing your staff. You can choose and adjust the widgets you want to appear on your dashboard. By clicking the "Edit" buttonFew readers

• What are the different sources of online assistance?

  Shyfter offers you three sources of information or online assistance: What's new on Shyfter? A blog announcing the new features available on the platform. To the help center Assistance in the form of descriptive articles guiding you in the use and configuration of the platform. Chat with us An online chat, where you can ask your questions to the Support team members. ⚠️ Not everyone has access to the online chat Where to find this help? ViaFew readers

• Why are there menus and tabs that I cannot see?

  Is there a menu that does not appear on your Shyfter account? ​ Several reasons could be causing this reduced display: Your Shyfter license does not include this module. To resolve this, take a look at our Marketplace (account settings ⚙️ → Marketplace) or contact our sales team or your Customer Success Manager.​ You do not have all the necessary access in your profile. You can verifFew readers

• What is the purpose of the bell?

  The bell is used to centralize all your downloads. In the menu bar, located at the top right of your screen, there is a small bell on the right side. No more need to search through your computer's download folders, everything is centralized here. ​Few readers

• How to log into your Shyfter account?

  You can log in as an administrator on the Shyfter platform by navigating to shyfter.co and clicking the green "Log in" button at the top right. Then, enter your email address and password, then click "Sign In."Few readers

• How to switch between different departments?

  Many of our customers manage multiple accounts with a single login. You can easily switch between these accounts: Click on your company name at the top right. Click on your company name again in the pop-up. You can now click on one of your other accounts.Few readers

• How to find the help center?

  If you need assistance with a specific action in Shyfter at any point, you can consult our help center. Here, you can find numerous articles and videos explaining how everything works in Shyfter. Go to the Help button at the top right. Then click on Support website. Here, you can use the search function to enter a keyword to find the correct information. (https://storage.crisp.chat/users/helpdFew readers

• Where can I find my downloads ?

  In the menu bar located at the top right of your screen, you'll find a small bell on the right-hand side. No need to search through your computer's download folders anymore; everything is centralized there.Few readers

• Where can you find the chat to contact our support team?

  At Shyfter, we are at your disposal to ensure your experience runs as smoothly as possible. You can go to Chat with us via the Help button at the top right. This will connect you directly with a member of our team who will assist you further. We are available from Monday to Friday, from 9AM to 5 PM. Currently, we do not offer 24/7 support.Few readers