Smart Analytics: steer your business with Shyfter data

Availability: Smart Analytics is included only in the Pro pack. If you are on another pack and would like to activate it, contact our team via the chat.

Smart Analytics is the decision-making module of Shyfter. It turns the data already stored in your account (shifts, clockings, contracts, sales, mobile app activity) into clear dashboards to help you run your business day to day: control your costs, monitor productivity, validate the quality of your schedule, keep an eye on staff turnover.

This module is read-only: no data is created or modified from Smart Analytics. It aggregates what already exists in your account and presents it as widgets, charts and tables.

Who Smart Analytics is for

The Smart Analytics menu is visible to users with an administrator role on at least one department, and only on accounts subscribed to the Pro pack.

In practice:

• Super-administrators see the data of every account they have access to.
• Administrators only see the accounts and departments where they are declared as admin.
• An employee without an administrator role does not see the Smart Analytics menu.

To give access to Smart Analytics to a member of your team, assign them an administrator role from Settings, Team, Roles.

The interface at a glance

The side menu

On the left, ten entries let you navigate between the different dashboards. Some are categories that expand (Working time, Revenue), the others are direct tabs.

1. Working time (category): comparison between scheduled, clocked and overtime.
2. Revenue (category): comparison between forecasted and actual sales.
3. Staff costs: hours and payroll by team.
4. Labour cost mix: cost breakdown by contract type.
5. Productivity: revenue compared to hours and salary cost.
6. Schedule compliance: schedule stability (changes, exchanges, swaps).
7. Scheduling operations: shift volume, updates, deletions, open shifts.
8. Clocking operations: clocking volume and manual corrections.
9. Clocking statistics: clocking duration, gap with the shift, tool used.
10. HR: headcount, hires, departures, seniority, contracts.

The filters at the top of the page

Five identical filters appear on every tab, above the content.

The period lets you choose a date range. By default, the current month is selected.

The grouping sets the granularity of the data displayed: Day, Week, Month or Year.

The account is useful if you manage several accounts (for instance a retail chain). You can select one or several.

The department lets you filter on one or several departments among those you have access to.

The section is an optional filter to refine the analysis further.

Good to know: your filters are kept when you switch tabs. If you filter on "Brussels city centre restaurant, February 2026, week by week", that setting stays active when you move from HR to Productivity.

The KPI widgets

Each widget shows the metric title (for example "Scheduled hours"), the total value over the period (for example "1,247 h") and the change compared to the previous period of the same length, as a percentage and with a visual indicator: green arrow up if rising, red arrow down if falling.

A help bubble ("i" icon) explains precisely how the number is calculated.

Clicking on a widget switches the main chart to that metric. For example, on the Productivity tab, clicking the "Productivity" widget shows how the productivity index evolves over time.

The Refresh button

In the top right, a "refresh" icon forces a recalculation. Smart Analytics keeps a cached copy of the results to display quickly (the cache is updated automatically every night at 2 a.m.). Use this button when you have just corrected data (a manual clocking for example) and want to see the result immediately.

Working time: scheduled vs clocked

This tab compares what was scheduled with what was actually worked. It is the operational dashboard by excellence.

The main widgets show:

• Scheduled hours: total planned in the schedule.
• Clocked hours: total actually worked, based on closed clockings.
• Overtime: gap between the two (positive if over-attendance, negative if under-attendance).
• Labour (€): total salary cost of the clockings.

The table adds the difference in hours and as a percentage, the labour cost in euros and as a percentage, and the detail of overtime.

Frequently asked questions

My numbers do not exactly match those on the Hours page. This is normal under the 1% threshold. Smart Analytics uses a near real-time calculation with slightly different rounding methods. The Hours page remains the reference for payroll and legal matters.

Why is a clocking not showing in Smart Analytics? To be counted, a clocking must be closed (with an end time). Clockings that are still open are not included.

Revenue: forecast vs actual sales

This tab lets you check whether your revenue forecasts are realistic, and detect significant gaps between what was forecasted and what actually came in.

The data comes from the "Day comments" of the Dashboard (actual revenue entered manually) or from a POS integration like Lightspeed if you have connected one. Forecasts come from what you entered ahead of scheduling.

The widgets display actual revenue, forecasted revenue, total gap in euros and gap as a percentage.

Frequently asked questions

My actual revenue is at zero, is that normal? For actual revenue to appear, you must either enter your daily revenue in the Dashboard, or have an active POS integration (Lightspeed and others). Without any data entered, actual revenue stays at zero.

Where are my POS integrations? In Settings, then Integrations.

Staff costs

This tab gives you an overview of your payroll and your average hourly cost.

The widgets show scheduled hours, clocked hours, total salary cost and average hourly wage.

The table adds gap hours, real hours and average salary cost.

Good to know

The salary cost shown is the gross declared salary cost, not the full employer cost (social security contributions, employer charges). The full employer cost will be added in a future version.

Labour cost mix

This tab shows how your payroll splits across your different employee categories: permanent, fixed-term, students, flexi, temp, etc. It answers the question "which contract type is costing me the most proportionally?".

The widgets show the overall mix, the total cost, the majority category (most expensive employee type) and the number of categories in use.

The table details one line per employee type, with the cost and the percentage of the total.

Frequently asked question

Why am I seeing the "Other" category? Employees who do not have an employee type set on their profile automatically fall into "Other". To fix this, complete the employee type on each relevant HR profile.

Productivity

This tab measures your operational efficiency. It calculates two key ratios: revenue generated per worked hour, and the weight of salary cost in revenue.

The widgets show revenue, hours, salary cost, payroll ratio (cost divided by revenue) and productivity index (revenue divided by hours).

How to read the numbers

A low payroll ratio is a good sign: your salary cost weighs little on your revenue.

A high productivity index is also positive: each worked hour generates a lot of revenue.

Frequently asked question

My productivity is at zero. For productivity to be calculated, actual revenue must be entered (see the Revenue tab above). Without sales data, the ratio cannot be established.

Schedule compliance

This tab checks that your schedule is stable and that you do not modify it at the last minute. It is a key quality KPI for the satisfaction of your teams.

The widgets show the total number of shifts, the accuracy percentage (share of shifts that were not modified after their first approval), the number of modification requests and the number of swaps.

The table adds the average modification lead time (in hours), updates made less than 24h before the start of the shift, and those made less than 48h before.

How to read the numbers

An accuracy above 90% indicates a stable schedule: what was published matches largely what was worked.

A lot of changes under 24h is a warning sign: your schedule is unreliable and your employees are regularly caught off guard.

Scheduling operations

This tab measures the volume of your scheduling activity: how many shifts you create, update, delete, how many open shifts you publish and how many are taken.

The widgets display the total volume of shifts, scheduled hours, target hours and overbooking (gap between scheduled and target).

The table also details:

• The number of updates, deletions and the average number of modifications per shift.
• The gap between scheduled hours and target hours.
• Open shifts published, filled and unfilled.
• The average fill time: time between the publication of an open shift and the moment an employee accepts it.

Frequently asked questions

What is an open shift? A slot published without an employee name, that members of your team can claim from the Shyfter Staff mobile app or from Shyfter Web.

Why is my fill time so long? The shorter the time, the more reactive your team is. Beyond 48h, it is usually a sign that internal communication or mobile notifications are not working well. Check that your employees have installed the app and enabled notifications.

Clocking operations

This tab measures the volume and quality of your clockings: how many manual corrections, how many free clockings (without a shift associated).

The widgets show the total number of clockings, manual updates, the number of free clockings and their percentage of the total.

How to read the numbers

A high percentage of free clockings means either that your team forgets to clock on their shifts (and a manager corrects after the fact), or that your organisation runs heavily on unplanned shifts.

A high number of manual updates reveals that a manager often corrects clockings (forgotten, scan error, etc.).

Frequently asked questions

What is a free clocking? A clocking without an associated shift. Either the employee clocked in even though they had no shift planned that day, or the manager created a clocking without attaching it to a shift.

What is a manual update? A clocking created or modified from the manager interface, not from the tablet or mobile app by the employee.

Clocking statistics

This tab zooms in on the quality of individual clockings: average duration, gap with the theoretical shift, tool used to clock in.

The widgets display the number of clockings, the average duration, the average duration difference compared to the scheduled shift, and the split between tablet and app clockings.

How to read the numbers

A positive duration difference means that on average your employees stay longer than planned.

A negative duration difference means that on average they leave earlier or arrive later.

The tablet / app split indicates the dominant clocking channel in your organisation.

Frequently asked question

Tablet and app, what exactly are they? The tablet refers to Shyfter POS, the in-store terminal on which employees badge. The app refers to Shyfter Staff installed on each employee's personal smartphone.

HR

This tab is the dashboard of the HR director or the site manager. It gives you a clear view of your headcount and your turnover.

The widgets show total headcount, active headcount (employees who had at least one shift or one clocking on the period), new hires and deactivated employees on the period.

The table adds the staff turnover rate (deactivated employees divided by headcount, multiplied by 100), the average time spent in the company (in days), the average age of employees (in years), the number of contracts created and the average contract signing time.

How to read the numbers

If your active headcount is significantly lower than your total headcount, part of your members is inactive and might be worth deactivating.

A turnover rate above 30% over the year is a warning sign worth analysing.

A high contract signing time reveals administrative friction: your employees are slow to sign their contracts.

Frequently asked questions

What does "deactivated" mean exactly? An employee whose profile was archived or deleted during the period. This corresponds to a departure: resignation, end of contract, or dismissal.

Why is my turnover rate so high this month? Often a season of fixed-term contract endings, for example students in September or extras after the holidays. Compare with the previous month and with the same period last year to put the numbers into perspective.

Things to keep in mind

Data in near real time

Smart Analytics keeps a cached copy of the results to display your dashboards quickly. This cache is refreshed automatically every night at 2 a.m.

In practice: a correction made at 10 a.m. does not appear immediately in Smart Analytics. To force the update, click the Refresh button at the top right. The calculation takes from a few seconds to a few tens of seconds depending on the size of your account and the requested period.

Small differences vs the Hours page

You may notice small differences (generally below 1%) between Smart Analytics and the Hours page or other Shyfter counters. These differences come from slightly different rounding methods and from the near real-time calculation.

To remember: the Hours page remains the source of truth for legal matters and payroll. Smart Analytics is an operational steering tool, not a legal tool.

Full history from activation

Smart Analytics displays the full history of your account as soon as it is activated. No "since activation" limitation. On very large accounts (several years, several thousand employees), the first load of a wide range may take 30 seconds to 2 minutes.

Frequently asked questions

The Smart Analytics menu does not appear for me. Three possible reasons: your account is not on the Pro pack, the feature has not yet been activated technically, or you do not have an administrator role. Contact support via the chat to check your situation, or check your rights in Settings, Team, Roles.

I see zero everywhere, what is happening? Several possible causes: your period filters are too restrictive, your account or department filters are empty, the feature was just activated and the calculation batch has not yet run (press Refresh or wait for 2 a.m.), or there is simply no shift or clocking on the selected period.

How do I export my data to Excel? Switch to the Table view, then click the Download button at the top right. The export includes the columns displayed and the grouping granularity you selected.

Can I compare two periods freely? Not directly in Smart Analytics, but each widget already shows the evolution compared to the previous period of the same length (arrow and percentage under the main value). To compare two specific periods, export the data to Excel.

How can I identify the manager who makes a lot of manual corrections? The Clocking operations tab gives you the volume of manual updates, with drill-down by department and section. Smart Analytics does not give a name: for the nominative detail, use the Scheduling operations tab on the Hours page.

I want my team to see these statistics. Smart Analytics is reserved for administrators. To grant access to a member, make them an administrator of the relevant department (Settings, Team, Roles).

How do I switch to the Pro pack to benefit from Smart Analytics? Contact our team via the chat, we will guide you on the conditions and the evolution of your subscription.

Glossary

To quickly understand the vocabulary used in Smart Analytics:

A question about Smart Analytics? Write to us via the chat at the bottom right of your screen, our support team will get back to you quickly.

Updated on: 12/05/2026