How to change a collaborator's password or pin code?
As an account administrator, you have the option to change the password or pin code of your collaborators.
Reminder:
The password is used by your collaborators to log in to their Shyfter Staff application on their smartphone.
The pin code is used by your collaborators to clock in on the Shyfter POS application.
In principle, your collaborators can change their password themselves by clicking on "forgot password" when logging in to the Shyfter Staff application.
If for some reason they cannot do it, you can do it for them.
Go to the Team menu → Users. Select the user in question to open their profile.
![](https://storage.crisp.chat/users/helpdesk/website/deaa9bcdb05e6800/image_vpgtiz.png)
Once in the user's profile, go to the Profile tab → Profile details.
![](https://storage.crisp.chat/users/helpdesk/website/deaa9bcdb05e6800/image_1rg05uz.png)
On the right side of your screen is a black sphere or a photo of your collaborator. Click on the padlock icon (🔒) to change your user's password.
![](https://storage.crisp.chat/users/helpdesk/website/deaa9bcdb05e6800/image_6m19ry.png)
Your collaborators cannot change their pin code themselves. For that, they need to contact you, the account administrator.
Go to the Team menu → Users → Select the user in question → Profile → Profile Data.
On the right side of your screen is a black sphere or a photo of your collaborator. Under your collaborator's name, you will see their pin code. Click on the small icon next to the pin code and change the pin code.
![](https://storage.crisp.chat/users/helpdesk/website/deaa9bcdb05e6800/image_y3xkxt.png)
Reminder:
The password is used by your collaborators to log in to their Shyfter Staff application on their smartphone.
The pin code is used by your collaborators to clock in on the Shyfter POS application.
Password Modification
In principle, your collaborators can change their password themselves by clicking on "forgot password" when logging in to the Shyfter Staff application.
If for some reason they cannot do it, you can do it for them.
Go to the Team menu → Users. Select the user in question to open their profile.
![](https://storage.crisp.chat/users/helpdesk/website/deaa9bcdb05e6800/image_vpgtiz.png)
Once in the user's profile, go to the Profile tab → Profile details.
![](https://storage.crisp.chat/users/helpdesk/website/deaa9bcdb05e6800/image_1rg05uz.png)
On the right side of your screen is a black sphere or a photo of your collaborator. Click on the padlock icon (🔒) to change your user's password.
![](https://storage.crisp.chat/users/helpdesk/website/deaa9bcdb05e6800/image_6m19ry.png)
Pin Code Modification
Your collaborators cannot change their pin code themselves. For that, they need to contact you, the account administrator.
Go to the Team menu → Users → Select the user in question → Profile → Profile Data.
On the right side of your screen is a black sphere or a photo of your collaborator. Under your collaborator's name, you will see their pin code. Click on the small icon next to the pin code and change the pin code.
![](https://storage.crisp.chat/users/helpdesk/website/deaa9bcdb05e6800/image_y3xkxt.png)
Updated on: 28/06/2024
Thank you!